Terms of Service

These Terms of Service ("Terms") govern your use of the Velprove service ("Service") operated by Velprove ("we," "us," or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Service Description

Velprove is a web-based uptime and functional monitoring service. We periodically send HTTP requests to URLs you configure, launch headless browsers to test login workflows, evaluate responses against your defined conditions, and notify you when checks fail. The Service includes dashboard access, alert notifications, and monitoring result history based on your subscription plan.

2. Account Responsibilities

When you create an account, you agree to the following:

• You must provide accurate and complete registration information.
• You are responsible for maintaining the security of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately if you become aware of any unauthorized use of your account.
• You must be at least 18 years old to use the Service.

3. Acceptable Use

You agree not to use the Service for any of the following:

• Monitoring websites or services that you do not own or have authorization to monitor.
• Monitoring URLs that host illegal content or facilitate illegal activities.
• Attempting to overload, disrupt, or perform denial-of-service attacks against any third-party service through monitoring checks.
• Circumventing plan limits by creating multiple free accounts.
• Using the Service to scrape, harvest, or collect data from third-party websites beyond what is necessary for uptime monitoring.
• Interfering with or disrupting the integrity or performance of the Service.
• Reverse engineering, decompiling, or attempting to extract the source code of the Service.
• Configuring automated logins on any third-party service for browser login monitoring without having proper authorization to do so.

We reserve the right to suspend or terminate accounts that violate these acceptable use policies without prior notice.

4. Plans, Limits, and Billing

4.1 Subscription Plans

The Service is available under multiple subscription plans (Free, Starter, and Pro), each with defined limits on the number of monitors, check intervals, and data retention periods. The current features, limits, and pricing for each plan are published on our pricing page.

• Free Plan: Available at no cost with limited monitors and features.
• Paid Plans: Billed monthly through Stripe. You authorize us to charge your payment method on a recurring basis.

4.2 Data Retention by Plan

Each plan includes tiered data retention as follows:

Data beyond the applicable retention period is permanently deleted. We are not responsible for data loss resulting from the expiration of a retention period. You are responsible for exporting any data you wish to keep before the applicable retention period expires.

4.3 Plan Changes

• Upgrades: Plan upgrades take effect immediately, with prorated charges applied.
• Downgrades:If you downgrade to a plan with lower limits, the downgrade takes effect at the end of your current billing period. Data exceeding the retention limits of the new plan will be deleted in accordance with the new plan's retention schedule. We will provide at least 7 days' notice before any data is deleted as a result of a plan downgrade.
• Cancellation: You may cancel your subscription at any time. Access to paid features continues until the end of your current billing period.

4.4 Pricing Changes

We may change our pricing or plan features with at least 30 days' prior notice. If you do not agree with a pricing change, you may cancel your subscription before the change takes effect. Continued use of the Service after a pricing change constitutes acceptance of the new pricing.

All fees are non-refundable except where required by applicable law.

5. Service Availability

We strive to maintain high availability of the Service but do not guarantee any specific uptime percentage or service level agreement (SLA). The Service may be temporarily unavailable due to scheduled maintenance, infrastructure issues, or circumstances beyond our control. We will make reasonable efforts to notify you of planned maintenance in advance.

6. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied.
• We do not warrant that the Service will be uninterrupted, error-free, or that monitoring results will be completely accurate.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability for any claims arising from or related to the Service is limited to the amount you paid us in the twelve months preceding the claim.
• We are not responsible for any damages resulting from missed alerts, false positives, false negatives, or delayed notifications.

7. Intellectual Property

The Service, including its design, code, features, and documentation, is owned by us and protected by intellectual property laws. You retain ownership of any data you submit to the Service, including monitor configurations and any content in your requests. You grant us a limited license to use your data solely for the purpose of providing the Service.

8. Termination

Either party may terminate this agreement at any time:

• By you: You can delete your account at any time through your account settings or by contacting us.
• By us: We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or fail to pay applicable fees.

Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

9. Changes to These Terms

We may modify these Terms at any time. When we make material changes, we will notify you by email or by posting a notice within the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you may close your account before they take effect.

10. Governing Law

These Terms are governed by and construed in accordance with applicable law. Any disputes arising from these Terms or the Service will be resolved through good-faith negotiation before pursuing any formal legal action.

11. Contact Us

If you have questions about these Terms, contact us at privacy@velprove.com.