Credit owed
$500
(10% of monthly fee)
Breach detail
Contracted SLA99.9%~43m 50s downtime allowed per month
Actual uptime99.500%missed by 0.400 percentage points
Excess downtime2h 55mbeyond the contracted SLA window
Tier99.00% ≤ uptime < 99.90%AWS's credit schedule
Reality check
AWS requires you to file a claim within 30 days of the SLA period. Credits are applied to future bills for the affected service, not a cash refund. Different AWS services use slightly different schedules. Check the specific SLA terms.